Terms of service

These general conditions of sale govern every purchase agreement between you (the customer) and Letaveneur for orders placed through letaveneur.my. By completing checkout, you accept these terms.

Order formation

Placing an online order constitutes a purchase proposal. The sales contract becomes effective once we send you an official order confirmation email. We reserve the right to refuse or cancel orders in limited situations: stock exhaustion, suspected fraudulent activity, or obvious pricing errors on product pages. If we cancel your order, we will notify you by email and refund any captured payment in full.

Product descriptions

We aim to provide accurate product images and descriptions. Minor colour variations may appear between screen display and physical items due to monitor calibration. Natural variations in leather grain are inherent characteristics of leather goods and do not constitute manufacturing defects.

Pricing

All prices displayed on letaveneur.my include French VAT (TVA). Prices may be modified without prior notice for future orders. The price valid for your order is the price displayed at the moment you complete checkout. Discount codes cannot be combined unless explicitly stated in promotion rules.

Intellectual property

All website content including product images, text, logos and layout belongs to Letaveneur. You may not reproduce, copy or redistribute any website materials for commercial use without our written permission.

Customer account responsibility

If you create an account on our site, you are responsible for keeping your login credentials secure. All activities performed under your account are considered actions made by you. Notify us immediately if you suspect account compromise.

Applicable law and consumer mediation

These terms are governed by French law. If a consumer dispute arises from your purchase, please contact our customer service team first to seek an amicable solution. If we cannot reach an agreement, consumers may use the official French consumer mediation service in accordance with French regulations.