Refund policy

This return and refund policy applies exclusively to orders placed via letaveneur.my for delivery within metropolitan France, in compliance with Article L.221‑18 of the French Consumer Code regarding the statutory right of withdrawal.

14-day statutory withdrawal period

You have fourteen (14) calendar days starting on the day you receive your parcel to notify us of your intention to return goods. Within this period, you may return items without being required to provide a reason for your change-of-mind return. If your order is delivered in multiple separate parcels, the withdrawal period begins on receipt of the final parcel.

Requesting return authorisation

Before contacting our customer service to request a return, please prepare the following supporting information:

  • The place and date of your purchase
  • Proof of purchase (order confirmation or payment receipt)
  • Clear photographs of the product you intend to return
  • Explanation of the reason for your return

Send all the above information to info@letaveneur.my. Our team reviews your request during business hours: Monday to Friday, 9:00 AM – 6:00 PM CET. We must issue written return approval before you send back any goods. Items returned without prior authorisation will not be accepted or refunded.

Condition of returned goods

Products must be returned unused, unmarked, with original tags intact and in their original packaging. Goods showing signs of wear, scratches, stains, missing accessories or damaged packaging are not eligible for refund. Customised or personalised products are excluded from the statutory withdrawal right in accordance with French consumer law.

Return shipping

Return shipping is free of charge for valid returns originating from metropolitan France. Once your return request is approved, we will provide you with a prepaid return label.

Refund timeline

After our warehouse receives and inspects your returned item:

  • We initiate your refund within 1–2 working days.
  • Your bank or payment service provider may require up to 8 additional working days to credit the funds back to your original payment method. The maximum total time from warehouse receipt to funds appearing on your account is 10 working days.

Refunds will always be issued to the payment method you used at checkout. Cash refunds or alternative payout methods are not available. We will notify you by email or phone once the refund instruction has been submitted.

Damaged or defective goods

If you receive a damaged or manufacturing-defective product, please contact us promptly and share photos of the item and packaging. We will assess each case individually and arrange a replacement or full refund as appropriate. This does not override your statutory consumer rights under French law.

Last updated: October 2026