Privacy policy

This privacy notice explains how Letaveneur collects, uses, stores and protects your personal data when you browse and purchase on letaveneur.my. This policy complies with GDPR requirements for users located in the European Union.

Responsible entity

Letaveneur 6 Avenue du Faouëdic, 56100 Lorient, France Privacy contact: info@letaveneur.my

Personal data we collect

We collect information you voluntarily submit: full name, billing and delivery address, phone number, email address, order history, and supporting materials such as product photos sent during return or customer service communications. We also collect technical data including device information, IP address and browsing activity via cookies, for website security, fraud prevention and analytics. Full credit card information is never stored on our servers.

How we use your data

Process, fulfil and ship online orders and manage return and refund requests
Answer customer service enquiries via email or phone
Send transactional emails such as order confirmations, shipping alerts and refund updates
Protect website security and detect fraudulent orders
Improve website experience using aggregated, anonymised visitor statistics

Marketing emails will only be sent if you explicitly opt in to subscribe. You can unsubscribe at any time via the link included in marketing emails.

Sharing of personal data

Your personal data will only be shared with trusted service providers required to operate our store, including shipping carriers, payment processors and email service providers. We will never sell, rent or trade your personal identifiable information to unrelated third parties for commercial marketing purposes.

Your GDPR rights

You have the right to request access to your personal data held by us, request correction of inaccurate data, request erasure where applicable, or withdraw marketing consent. Please send your privacy request to info@letaveneur.my. We respond to valid requests within statutory deadlines.

Cookies

Our website uses functional and analytical cookies. Functional cookies are required for checkout and core site features. Analytical cookies help us understand visitor behaviour. You can adjust your browser settings to block or delete cookies, though some website functions may not work properly after disabling cookies.

Data retention

We retain order records for tax and legal obligations. Customer service communications are kept for business purposes and securely archived or deleted in line with European data protection rules.